To start the return process for your order, please enter your email address or phone you used when you checked out.number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
- If you are experiencing problems, need assistance with your return, email us at email@example.com.
What items are returnable?
You can return your items within 14 days of receipt of your shipment.
For all returns and faulty items we will refund or replace and cover return postage costs within the UK after receiving photographic proof of the fault. For damaged items sent everywhere else we will refund only, after receiving photographic proof of damaged goods.
- Please note that we will not accept any worn, washed or dirty items.
- Returned items that require additional work such as ironing or cleaning of dust and other particles will be refunded upon confirming the return is acceptable by our fulfilment partner who manages our returns. Please send us items the way you would be happy to receive them yourself!
- We will not refund items that had the product labels removed (if the product came with labels) - please ensure you do not remove any labels before trying on.
- We will not accept any returns beyond the 14 day return period, please do not send any items to us after this period has passed as we won't be able to do anything rather than send them back to you.
- We will not refund you if your return does not reach us and you have not got a proof of postage. Always take the confirmation slip from the post office as proof of sending your return.
- Please always include your order number with your return!
Free gifts or promotional items are not returnable.
We are not able to accept Underwear and Face Masks returns due to obvious reasons. Please get in touch if you want to enquire about options available if they don't fit.
We are happy to exchange your goods if they won't fit or for any other reason. Difference in price will be refunded or added to your bill. We cover the exchange postage cost. Again, we can only do this in the UK. Unfortunately we do not cover the exchange postage cost for items sold to other countries.
Please note we only offer 1 exchange order free of charge.
If you want to exchange again as part of the same order you will need to cover the postage costs. Postage costs vary and can be estimated based on our guide:
Please note you will also need to cover the costs of you sending the 2nd exchange to us.
You might be able to cancel your order before we ship it. Please get in touch via email (firstname.lastname@example.org), for us to act quickly. If we are able to cancel your order, we will refund straight away including the shipping cost unless special conditions apply. Please note that refunds might take up to 7 working days to get delivered in your account.
We cannot cancel orders that have status 'processing' in the warehouse.
We unfortunately cannot guarantee that we will be able to cancel you order before it ships as we ship the same or next working day unless you place a pre-order.
Returns of items sent with Free Shipping:
We offer free shipping for all orders over £60 in the UK.
If you return some items and upon the return of your items the total value falls below £60 we will deduct the flat shipping charge of £4 from the total sum of your refund.
Items considered lost & incorrect addresses:
We can only consider an item to be lost in the post once 30 working days have passed since the original delivery date. We will only issue a full refund after the 30-day cooling-off period has passed. This does not apply however to orders with status 'delivered'.
If the tracking status of your parcel is 'delivered' and your delivery address is correct, yet you claim that you did not receive your parcel, we will only be able to resend your order and will not be able to offer a refund.
If the tracking status of your order is 'delivered', we will only resend your items if you let us know within 14 days from the delivery date as stated on the tracking that you have not received them.
If you entered an incorrect address when you shopped with us, it is decided case by case if we are able to assist you and resend your order. We cannot offer refunds for any orders shipped to incorrect addresses if entered as such when you placed your order. If you made a mistake you will need to cover the shipping cost.
If you enter an incorrect address by mistake when you place your order, please note that we cannot guarantee that we will be able to update it before your order ships as we ship the same or next working day unless you place a pre-order.
Are there any charges for return?
- There are no extra charges for returning your items
- We cover the return postage cost within the UK only if you shopped on our UK store https://bunny.style
- Original shipping charges are non-refundable unless the items are faulty and are the only items ordered.
- If you received free shipping and after making the return the order total falls below £60, we will take the shipping charge of £4 off your total refund amount to cover the original shipping charge.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 14 working days.
- Please note that we do not have any impact on how quickly your bank processes your refund. The usual is around 5-10 working days. Paypal refunds are instant.