Frequently Asked Questions

If on mobile, tap 'Show order summary' after you've clicked 'Checkout' button on the Cart page.

On other platforms, the discount code box should be visible.

Easy! Sign up to our mailing list! you will get a discount for your first order!

Some of our codes can only be used once. If you received a code from us and are sure it should work just get in touch with us!

Unfortunately at the moment if you pay with Apple Pay you cannot enter the codes. We are working on it and hopefully will resolve it soon! If you have a code and want to use it, we recommend checking out through standard check out.

We have recently fixed this issue, if you still have a problem with entering your discount code - we recommend checking out through standard check out.

We are vegan.

We do not use any animal based fabrics or textiles to make our products. You won't find any items here made of wool, leather or silk.

We use 21st century fabrics.

What we use though are some really amazing fabrics that the 21st century has brought us:

• Washable paper - cellulose fibre leather-alternative which is extremely durable and feels as natural as thick paper. We make our wallets out of this material.
  
• Microfiber fabrics - Extremely strong, durable and easy to clean. Water absorbent and rapidly drying. We make our towels, swim shorts and some caps of these fabrics.
  
• Natural fabric mixes - Cotton, Linen, Tencel and Viscose based textiles for our caps, socks and apparel.
  
• Copper infused cotton fabric - used to make our Bunnies Underwear.

Fabric composition information is available on the product page and product label.

We are a small LGBT+ owned business.

As an LGBT+ owned business we took a difficult path where we pretty much depend on our rainbow family to support us. We heard a lot of rejection from mainstream brands who said our products were 'not for them', but at the same time they would make seasonal rainbow lines themselves.

We are not a seasonal brand.

Our products are quite filled with rainbows - and we hope you love it as much as we do! These items are more than just for Pride, so be prepared to want to wear them all year round!

We believe that we should all be supportive of each other. 

Support local, support small businesses, support the community - these are our beliefs.

Email us at hello@bunny.style now. We will reply within 48 hours.

Shipping Times

Our warehouse usually processes orders in one day, that means that your package is usually shipped the next working day. In some cases this time can be extended up to 3 working days.

At the moment the UK shipping takes 1-3 working days  (unless we stated otherwise). Shipping to other countries takes usually 5 - 10 working days.

Although we do all we can to ship as soon as possible, please allow 1-3 extra handling working days for all orders on top of the delivery times stated above. Please note that we are not responsible for any delays within the shipping networks that we have absolutely no influence upon.

Our Shipping Prices are as follows:

Free Shipping:

We offer free shipping for all orders over £60 in the UK.

Otherwise, our UK shipping has a flat fare of £4 / £8 express

Free shipping disclaimer:

If you return some items and upon the return of your items the total value of your original order falls below £60 we will deduct the shipping charge of £4 from the total sum of your refund.

We ship to most European countries and many countries across the globe.

We offer tracked and express shipping.

Standard shipping usually takes 3+ working days.  Express shipping takes 2-3 working days.

Although we do all we can to ship as soon as possible, please allow 1-3 extra handling working days for all orders on top of the delivery times stated above.

Please note that if you live in the EU and you shop in the UK, your purchases are subject to VAT and duty charges upon arrival in your country.

Bunny.Style has no impact on these and takes no responsibility for covering any extra costs at the moment. We are exploring options with our shipping partners and we will update this information once we know how to tackle this issue.

More information can be found under the following link:

EU IMPORT TAXATION INFORMATION

TAP HERE TO START YOUR RETURN

We have a no-stress easy return policy:

Standard 14 day return period for goods bought online. No reason required, unused, new items only. We will refund within 14 working days of receiving the goods. But in reality we will probably refund straight away. 

For all returns and faulty items we will refund or replace and cover return postage costs within the UK. For damaged items sent everywhere else we will refund only, after receiving photographic proof of damaged goods.

• Please note that we will not accept any worn, washed or dirty items.
• Returned items that require additional work such as ironing or cleaning of dust and other particles will be refunded upon confirming the return is acceptable by our fulfilment partner who manages our returns. Please send us items the way you would be happy to receive them yourself!
• We will not refund items that had the product labels removed (if the product came with labels) — please ensure you do not remove any labels before trying on.
• We will not accept any returns beyond the 14-day return period, please do not send any items to us after this period has passed as we won't be able to do anything other than send them back to you.
• We will not refund you if your return does not reach us, and you don't have proof of postage. Always take the confirmation slip from the post office as proof of sending your return. Do no use mailbox to send the refund, always scan the label with the post employee and make sure that you have proof in hand.
• Please always include your order number with your return!
• We can send your refund only to the original payment method, in case your card has expired or so, it is up to your bank or card provider to ensure the refund reaches you. As an alternative we can offer store credit.
• We do not refund or reimburse packaging costs if you need to buy new packaging to make a return.

Please note we do not refund the original shipping cost unless the item is faulty and is not part of an order containing multiple items.

No returns / refunds of undergarments or face masks do to hygiene reasons, sorry! To know your options if these do not fit, please get in touch at hello@bunny.style.

Exchanges

We are happy to exchange your goods if they won't fit or for any other reason. Difference in price will be refunded or added to your bill, you also have an option to receive a voucher to our store. We cover the exchange postage cost. Again, we can only do this in the UK. Unfortunately, we do not cover the exchange postage cost for items sold to other countries.

Please note we only offer 1 exchange order free of charge.

If you want to exchange again as part of the same order you will need to cover the postage costs. Postage cost is £4 flat rate for all orders. Please note you will also need to cover the costs of you sending the 2nd exchange to us.

Cancellations

You might be able to cancel your order before we ship it. Please get in touch via email (hello@bunny.style), for us to act quickly. If we are able to cancel your order, we will refund straight away including the shipping cost unless special conditions apply. Please note that refunds might take up to 7 working days to get delivered in your account.

We cannot cancel orders that have status 'processing' in the warehouse.

Unfortunately we cannot guarantee that we will be able to cancel your order before it ships as we ship the same or next working day unless you place a pre-order.

We offer free shipping for all orders over £60 in the UK. 
If you return some items and upon the return of your items the total value falls below £60 we will deduct the shipping charge of £4 from the total sum of your refund.

Items considered lost & incorrect addresses

We can only consider an item to be lost in the post once 30 working days have passed since the original delivery date. We will only issue a full refund after the 30-day cooling-off period has passed. This does not apply however to orders with status 'delivered'.

If the tracking status of your parcel is 'delivered' and your delivery address is correct, yet you claim that you did not receive your parcel, we will only be able to resend your order and will not be able to offer a refund.

If the tracking status of your order is 'delivered', we will only resend your items if you let us know within 14 days from the delivery date as stated on the tracking that you have not received them. 

If you entered an incorrect address when you shopped with us, it is decided case by case if we are able to assist you and resend your order. We cannot offer refunds for any orders shipped to incorrect addresses if entered as such when you placed your order. If you made a mistake you will need to cover the shipping cost.

If you enter an incorrect address by mistake when you place your order, please note that we cannot guarantee that we will be able to update it before your order ships as we ship the same or next working day unless you place a pre-order.

We get a lot of these messages and in majority of cases here are the reasons:

* Incorrect address entered - even misspelling the street name will make your bank reject the payment

* Incorrect ZIP / Postcode - Please ensure you enter the code to which this card is registered

* Random decline - Try again, as your bank might from time to time randomly decline transactions even if you have funds available

*CVC code incorrect - ensure you use the correct code at the back of your card

Please remember that if you enter the data above incorrectly too many times, your bank might consider this as a fraudulent attempt and might decline further transactions on our site even if you enter correct details.

If none of these solutions work, please report this to us and we will investigate. 

Remember you can use our PayPal, Apple Pay and Google Payments gateways too and in many cases this will solve the payment issue.

We are able to easily check this for you if you are unsure, so just email us on hello@bunny.style and we'll be right on it!

You most probably mistyped your email address. Contact us to resolve this.

Set up an account with us! Use the same email address you typed when you shopped with us. We sent account invitations together with your order confirmation.

The safest you can imagine! we use Stripe payments, PayPal, Apple, Google and Amazon Pay in our transactions. We do not have any access to your card details. Bunny.Style also runs on https protocol - the safest on the web.
Company information is displayed at the bottom of the page.

Simple!

We only keep the data you gave us and will never pass it to any 3rd party (excluding delivery services we use that require this information to be able to deliver to you).

We will only use your data to deliver our products to you and to send you email newsletters. Stay assured your privacy is super important to us!

Our Cookie Policy can be found at the following link:

https://bunny.style/pages/cookie-policy

Size guide is available under this link:

Men's: https://bunny.style/pages/size-guide

Women's: https://bunny.style/pages/womens-size-guide

We are working on making this more clear. Basically some products have options and the collection page is showing the price of the cheapest one, while on the product page the option selected might be a different one. For example caps with plain visors are £19.99 and caps with rainbow visors are  £22.99 as it costs us more to make those.

It's pretty awesome! We made sure to pick the best suppliers and always do quality check of our stock.

We have now moved most of our clothing production out of China due to them using slave labour on some of their cotton farms. We only kept those suppliers who were able to prove the origins of the cotton used in their products.

Our China-manufactured goods are made in Guangdong, China. This region is known for high quality products, workmanship and fair workers treatment. Our suppliers use the newest sawing and threading machines from leading western brands to make our products.

Our clothing lines are made in Bangladesh in a family-run factory which meets all necessary international norms and standards. We have also seen it so we know everyone is paid fair wages and it has good working conditions.

All our Chinese and Bangladeshi suppliers can boast of the following certifications:

ISO 9001The ISO 9000 family addresses various aspects of quality management and contains some of ISO’s best known standards. The standards provide guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved.OEKO TEXThe STANDARD 100 by OEKO-TEX® is a worldwide consistent, independent testing and certification system for raw, semi-finished, and finished textile products at all processing levels, as well as accessory materials used. Examples of articles that can be certified: raw and dyed/finished yarns, woven and knitted fabrics, accessories, such as buttons, zip fasteners, sewing threads or labels, ready-made articles of various types (garments of all types, domestic and household textiles, bed linen, terry products and much more).BSCIThe Business Social Compliance Initiative (BSCI) is a leading supply chain management system that supports companies to drive social compliance and improvements within the factories and farms in their global supply chains. BSCI implements the principle international labour standards protecting workers’ rights such as International Labor Organization (ILO) conventions and declarations, the United Nations (UN) Guiding Principles on Business and Human Rights and guidelines for multinational enterprises of the Organization for Economic Co-operation and Development (OECD). 

1. Definition

From time to time, we allow pre-orders of our upcoming products. Our pre-order policy allows you to buy our products up to 9 weeks before the official release. Buying the products on pre-order is unambiguous with the purchase of the product and acceptance of it being shipped once in stock. You will be charged at the time of placing your pre-order.

2. Dispatch & Partial fulfilment

Please note that if you buy products that are in pre-order mode, we will dispatch your order when these products become available.

If you want us to partially fulfil your order and send the currently available products separately, please let us know. Otherwise, your order will be fulfilled when all products are available by default. 

3. Further info on shipping

You can reach out to us to ask for your pre-order status update at any time. Just email hello@bunny.style with your order number.

Although we do anything we can to get pre-orders out on specified dates, delays on suppliers' side might occur. If you believe your order has been delayed, please get in touch, and we will check it as we are unable to update every customer separately.

We reserve an additional 2-3 days for fulfilment of your order once stock becomes available.

We use 48h shipping in the UK and standard USPS shipping in the USA unless you choose otherwise at checkout. Once we ship we are not responsible for any delays caused by the shipping service providers such as Royal Mail, USPS, FedEx, DHL etc. Shipping service provider's Terms & Conditions apply.

4. Possible delays

Sometimes unpredicted delays might occur. By buying products on pre-order you accept that unpredicted delays might occur. The delays might be caused by suppliers, transfer agents, couriers, overloaded ports, overloaded planes etc. We can guarantee that we use proven and responsible suppliers to avoid this kind of situation.

5. By placing a pre-order you accept our Terms and Conditions and Returns Policy and EU Shipping Information if you are located in the EU. 

Email us at hello@bunny.style.

We are a UK-based business with stock in the UK and the US, Canada, Germany and AU. Hence, quick delivery times to these countries.

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To learn about our charity work please head to:

CHARITY WORK