Frequently Asked Questions

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Our packaging policy.

We do not currently use any product packaging. This is because we believe it is unnecessary and is thrown in the bin as soon as you open the product. No nice boxes here - only great products.

Plastic Packaging.

We have taken steps to minimise and eventually stop using plastic packaging. Our UK and EU shipping service is already free of any plastic packaging. 

Recycled / recyclable Packaging.

All our UK & EU packaging is made of recycled paper and can be further recycled.

We are vegan.

We do not use any animal based fabrics or textiles to make our products. You won't find any items here made of wool, leather or silk.

We use 21st century fabrics.

What we use though are some really amazing fabrics that the 21st century has brought us:

• Washable paper - cellulose fibre leather-alternative which is extremely durable and feels as natural as thick paper. We make our wallets out of this material.
  
• Microfiber fabrics - Extremely strong, durable and easy to clean. Water absorbent and rapidly drying. We make our towels, swim shorts and some caps of these fabrics.
  
• Natural fabric mixes - Cotton, Linen, Tencel and Viscose based textiles for our caps, socks and apparel.
  
• Copper infused cotton fabric - used to make our Bunnies Underwear.

We are a small LGBT+ owned business.

As an LGBT+ owned business we took a difficult path where we pretty much depend on our rainbow family to support us. We heard a lot of rejection from mainstream brands who said our products were 'not for them', but at the same time they would make seasonal rainbow lines themselves.

We are not a seasonal brand.

Our products are quite filled with rainbows - and we hope you love it as much as we do! These items are more than just for Pride, so be prepared to want to wear them all year round!

We believe that we should all be supportive of each other. 

Support local, support small businesses, support the community - these are our beliefs.

Shipping Times

Our warehouse usually processes orders in one day, that means that your package is usually shipped the next working day. In some cases this time can be extended up to 3 working days.

At the moment the UK shipping takes 1-3 working days  (unless we stated otherwise). Shipping to other countries takes usually 5 - 10 working days.

Although we do all we can to ship as soon as possible, please allow 1-3 extra handling working days for all orders on top of the delivery times stated above. Please note that we are not responsible for any delays within the shipping networks that we have absolutely no influence upon.

Our Shipping Prices are as follows:

Free Shipping:

We offer free shipping for all orders over £60 in the UK.

Otherwise, our UK shipping has a flat fare of £4 / £8 express

Free shipping disclaimer:

If you return some items and upon the return of your items the total value of your original order falls below £60 we will deduct the shipping charge of £4 from the total sum of your refund.

We can guarantee that once you get the shipping notification, it means your order has left our warehouse. This is the principle of our contract with our fulfilment partners. 

If you think your order is delayed, please ensure to check the current order status and all updates on the courier website concerning any possible delays. Shipping service provider's Terms & Conditions apply.

Please be patient, as you know due to the Covid-19 situation, the couriers may have issues with deliveries. Please note we have no impact on the courier-related delays. 

We ship to most European countries and many countries across the globe.

We offer tracked and express shipping.

Standard shipping usually takes 3+ working days.  Express shipping takes 2-3 working days.

Although we do all we can to ship as soon as possible, please allow 1-3 extra handling working days for all orders on top of the delivery times stated above.

Covid-19 related delays

We can guarantee that once you get the shipping notification, it means your order has left our warehouse. This is the principle of our contract with our fulfilment partners. 

If you think your order is delayed, please ensure to check the current order status and all updates on the courier website concerning any possible delays. Shipping service provider's Terms & Conditions apply.

Please be patient, as you know due to the Covid-19 situation, the couriers may have issues with deliveries. Please note we have no impact on the courier-related delays. 

Please note that if you live in the EU and you shop in the UK, your purchases are subject to VAT and duty charges upon arrival in your country.

Bunny.Style has no impact on these and takes no responsibility for covering any extra costs at the moment. We are exploring options with our shipping partners and we will update this information once we know how to tackle this issue.

More information can be found under the following link:

EU IMPORT TAXATION INFORMATION

TAP HERE TO START YOUR RETURN

 We have a no-stress easy return policy:

Standard 14 day return period for goods bought online. No reason required, unused, new items only. We will refund within 14 working days of receiving the goods. But in reality we will probably refund straight away. 

For all returns and faulty items we will refund or replace and cover return postage costs within the UK. For damaged items sent everywhere else we will refund only, after receiving photographic proof of damaged goods.

• Please note that we will not accept any worn, washed or dirty items.
• Returned items that require additional work such as ironing or cleaning of dust and other particles will be refunded upon confirming the return is acceptable by our fulfilment partner who manages our returns. Please send us items the way you would be happy to receive them yourself!
• We will not refund items that had the product labels removed (if the product came with labels) — please ensure you do not remove any labels before trying on.
• We will not accept any returns beyond the 14-day return period, please do not send any items to us after this period has passed as we won't be able to do anything rather than send them back to you.
• We will not refund you if your return does not reach us, and you have not got a proof of postage. Always take the confirmation slip from the post office as proof of sending your return.
• Please always include your order number with your return!

Please note we do not refund the original shipping cost unless the item is faulty and is not part of an order containing multiple items.

No returns / refunds of undergarments or face masks do to hygiene reasons, sorry! To know your options if these do not fit, please get in touch at hello@bunny.style.

Exchanges

We are happy to exchange your goods if they won't fit or for any other reason. Difference in price will be refunded or added to your bill, you also have an option to receive a voucher to our store. We cover the exchange postage cost. Again, we can only do this in the UK. Unfortunately, we do not cover the exchange postage cost for items sold to other countries.

Please note we only offer 1 exchange order free of charge.

If you want to exchange again as part of the same order you will need to cover the postage costs. Postage cost is £4 flat rate for all orders. Please note you will also need to cover the costs of you sending the 2nd exchange to us.

Cancellations

You might be able to cancel your order before we ship it. Please get in touch via email (hello@bunny.style), for us to act quickly. If we are able to cancel your order, we will refund straight away including the shipping cost unless special conditions apply. Please note that refunds might take up to 7 working days to get delivered in your account.

We cannot cancel orders that have status 'processing' in the warehouse.

Unfortunately we cannot guarantee that we will be able to cancel your order before it ships as we ship the same or next working day unless you place a pre-order.

We offer free shipping for all orders over £60 in the UK. 
If you return some items and upon the return of your items the total value falls below £60 we will deduct the shipping charge of £4 from the total sum of your refund.

Items considered lost & incorrect addresses

We can only consider an item to be lost in the post once 30 working days have passed since the original delivery date. We will only issue a full refund after the 30-day cooling-off period has passed. This does not apply however to orders with status 'delivered'.

If the tracking status of your parcel is 'delivered' and your delivery address is correct, yet you claim that you did not receive your parcel, we will only be able to resend your order and will not be able to offer a refund.

If the tracking status of your order is 'delivered', we will only resend your items if you let us know within 14 days from the delivery date as stated on the tracking that you have not received them. 

If you entered an incorrect address when you shopped with us, it is decided case by case if we are able to assist you and resend your order. We cannot offer refunds for any orders shipped to incorrect addresses if entered as such when you placed your order. If you made a mistake you will need to cover the shipping cost.

If you enter an incorrect address by mistake when you place your order, please note that we cannot guarantee that we will be able to update it before your order ships as we ship the same or next working day unless you place a pre-order.

We can guarantee that once you get the shipping notification, it means your order has left our warehouse. This is the principle of our contract with our fulfilment partners.

If you think your order is delayed, please ensure to check the current order status and all updates on the courier website concerning any possible delays. Shipping service provider's Terms & Conditions apply.

We will always do our best, so you shop with us with confidence!

Only as a last resort in the event if we see that the amount of refunds we would need to issue (in one set period of time) would be harmful to our business, we might ask you to accept the store credit instead of a refund. This would by no means ever be compulsory. We believe in our customers being fair to us, and we want to stay fair to you!

We get a lot of these messages and in majority of cases here are the reasons:

* Incorrect address entered - even misspelling the street name will make your bank reject the payment

* Incorrect ZIP / Postcode - Please ensure you enter the code to which this card is registered

* Random decline - Try again, as your bank might from time to time randomly decline transactions even if you have funds available

*CVC code incorrect - ensure you use the correct code at the back of your card

Please remember that if you enter the data above incorrectly too many times, your bank might consider this as a fraudulent attempt and might decline further transactions on our site even if you enter correct details.

If none of these solutions work, please report this to us and we will investigate. 

Remember you can use our PayPal, Apple Pay and Google Payments gateways too and in many cases this will solve the payment issue.

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 70,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.

Once your order's confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 14 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at www.klarna.com/uk

To use Pay later you must be at least 18. Whilst this option is widely promoted, Pay later is subject to your financial circumstances. When choosing Pay later, our assessment will not affect your credit rating.

Klarna is unique and offers Pay later based on a number of factors such as the order value, previous order history and item availability.

If you are 18 or over, you can improve your chances of being offered Pay later by ensuring you provide your full name and accurate address details and shipping to your registered billing address.

All orders are assessed individually. Just because you have had Pay later before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

If you want to make a purchase with Klarna, you'll need to provide your mobile phone number and your email address. The mobile number is required in case we need to reach you. All statements will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive the payment information and so will be liable for delayed payment fees.

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Bunny.Style run credit searches against you that could impact your credit rating. 

As soon as Bunny.Style have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment.

Payment is due 14 days after the item is shipped. To help you pay on time, Klarna will alert you two days before payment is due – you'll receive email reminders to pay – and, if very late, they’ll also send you a text or letter, too. If you fail to pay Klarna for your order, your credit score might be affected.

Once Bunny.Style has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your statement will be closed.

As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.

If you do not have your statement number to hand you can log in at www.klarna.com/uk, where you will find all of your orders and be able to make payments.

Visit Klarna’s Customer Service for a full list of FAQ’s, live chat and telephone options.

The safest you can imagine! we use Stripe payments, PayPal, Apple, Google and Amazon Pay in our transactions. We do not have any access to your card details. Bunny.Style also runs on https protocol - the safest on the web.
Company information is displayed at the bottom of the page.

Simple!

We only keep the data you gave us and will never pass it to any 3rd party (excluding delivery services we use that require this information to be able to deliver to you).

We will only use your data to deliver our products to you and to send you email newsletters. Stay assured your privacy is super important to us!

Our Cookie Policy can be found at the following link:

https://bunny.style/pages/cookie-policy

Size guide is available under this link:

Men's: https://bunny.style/pages/size-guide

Women's: https://bunny.style/pages/womens-size-guide

We have now moved most of our clothing production out of China due to them using slave labour on some of their cotton farms. We only kept those suppliers who were able to prove the origins of the cotton used in their products.

Our China-manufactured goods are made in Guangdong, China. This region is known for high quality products, workmanship and fair workers treatment. Our suppliers use the newest sawing and threading machines from leading western brands to make our products.

Our clothing lines are made in Bangladesh in a family-run factory which meets all necessary international norms and standards. We have also seen it so we know everyone is paid fair wages and it has good working conditions.

All our Chinese and Bangladeshi suppliers can boast of the following certifications:

ISO 9001

The ISO 9000 family addresses various aspects of quality management and contains some of ISO’s best known standards. The standards provide guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved.

OEKO TEX

The STANDARD 100 by OEKO-TEX® is a worldwide consistent, independent testing and certification system for raw, semi-finished, and finished textile products at all processing levels, as well as accessory materials used. Examples of articles that can be certified: raw and dyed/finished yarns, woven and knitted fabrics, accessories, such as buttons, zip fasteners, sewing threads or labels, ready-made articles of various types (garments of all types, domestic and household textiles, bed linen, terry products and much more).

BSCI

The Business Social Compliance Initiative (BSCI) is a leading supply chain management system that supports companies to drive social compliance and improvements within the factories and farms in their global supply chains. BSCI implements the principle international labour standards protecting workers’ rights such as International Labor Organization (ILO) conventions and declarations, the United Nations (UN) Guiding Principles on Business and Human Rights and guidelines for multinational enterprises of the Organization for Economic Co-operation and Development (OECD). 

It's pretty awesome! We made sure to pick the best suppliers and always do quality check of our stock.

We are also developing our home range and currently have several cushion designs in stock too!

At the moment we have quite a selection of PrideBunny snapbacks, socks, wallets, beach towels, swimming shorts, socks and more! 
Recently we started making more clothing: tops, sweatshirts, jackets and trousers! Have a look in our All Products collection.

We often announce upcoming products on social media so make sure to follow us and watch our Instagram stories!

We are planning also to expand our lifestyle range in the Spring of 2021 with further awesome products.

Next, we will be introducing more apparel to our store -  more pants / trousers, and further t-shirt designs. 

1. Definition

From time to time, we allow pre-orders of our upcoming products. Our pre-order policy allows you to buy our products up to 9 weeks before the official release. Buying the products on pre-order is unambiguous with the purchase of the product and acceptance of it being shipped once in stock. You will be charged at the time of placing your pre-order.

2. Dispatch & Partial fulfilment

Please note that if you buy products that are in pre-order mode, we will dispatch your order when these products become available.

If you want us to partially fulfil your order and send the currently available products separately, please let us know. Otherwise, your order will be fulfilled when all products are available by default. 

3. Further info on shipping

You can reach out to us to ask for your pre-order status update at any time. Just email hello@bunny.style">hello@bunny.style with your order number.

Although we do anything we can to get pre-orders out on specified dates, delays on suppliers' side might occur. If you believe your order has been delayed, please get in touch, and we will check it as we are unable to update every customer separately.

We reserve an additional 2-3 days for fulfilment of your order once stock becomes available.

We use 48h shipping in the UK and standard USPS shipping in the USA unless you choose otherwise at checkout. Once we ship we are not responsible for any delays caused by the shipping service providers such as Royal Mail, USPS, FedEx, DHL etc. Shipping service provider's Terms & Conditions apply.

4. Possible delays

Sometimes unpredicted delays might occur. By buying products on pre-order you accept that unpredicted delays might occur. The delays might be caused by suppliers, transfer agents, couriers, overloaded ports, overloaded planes etc. We can guarantee that we use proven and responsible suppliers to avoid this kind of situation.

5. By placing a pre-order you accept our Terms and Conditions and Returns Policy and EU Shipping Information if you are located in the EU. 

Our products are generally easy to clean. Check your label for cleaning instructions if it's a piece of apparel. For accessories it is best to get in touch with us but generally the following applies:

Caps made of faux suede and satin polyester:

They're very easy to clean as it is a microfiber fabric therefore doesn't take in too much dirt. Wipe your cap with a warm wet sponge using liquid soap or color-free washing liquid. Soak your cap in warm soapy water first for up to 20 minutes if the dirt is excessive.

Caps made of cotton, linen, viscose or tencel and other natural fabrics.

These need to be soaked in warm soapy water for at least 30 minutes first. After that use a soft wet sponge with warm water and liquid soap to wash the dirt. Do not use any hard sponges or scratch the fabric as this might damage it.

Paper wallets.

Wash with a soft sponge and warm water using liquid soap.

We are a UK-based business with stock in the UK and the US, and AU. Hence, quick delivery times to these countries.

Ambassadors

We do not currently accept or use any influencer services. Please do not ask us about 'collabs'. We are honest if it comes to social media and want all content that is out there to be genuine. So anything you see us tagged in - it comes from our amazing customers - NEVER from sponsored posts.

We might get in touch with you if you have taken a great picture though. We offer store vouchers for best pictures in return for letting us use them.

Models

As a small brand we are always on a lookout for models. We really would like to see models of all genders and ethnicities to reflect the true inclusive image of our brand. Please get in touch if you feel you got what it takes!

hello@bunny.style

Yep. It's all real!

We started the star rating system a few months ago and have been thrilled by the amount of positive feedback! We always ask our customers to review their purchase.

FYI we do not manipulate the ratings / delete posts etc - unless there is a specific reason (like the post is abusive or does not belong to our customer). So far we haven't deleted any actually.

We only started our tiny store in 2017 yet have already worked with some amazing people! Here are some of community projects we have helped with so far:

in 2017 we cooperated with:

Rotterdam Pride in the Netherlands, who sold our products at their stalls and to whom we donated all the profits from the sales.

In 2018 we helped with the following projects and Pride events:

Bitchy Bingo Fundraiser Event by @thetipsyqueens for Southampton Pride

We offered 3 winning prizes: £50 and 2 x £20 vouchers to our store

Pride Bike  Rides by @ridehiit for Pride in London

We offered 30 x £10 vouchers for those taking part in the event.

Bunny.Style Launch Event

We had our Brand Launch Event in the summer of 2018 and all proceeds from tickets were donated to a chosen charity in Poland focusing on fight for equal marraiage and civil partnerships for same-sex couples (neither is currently legal in Poland) Total donation was over £300.

Lublin Pride March, Poland

We have donated £100 towards the organisation costs of the march after being notified about homophobic hate speech of various Polish politicians. Currently there is no law in Poland that protects the LGBT+ community against verbal abuse and homophobic behaviours. It should never be allowed for politicians to speak about LGBT+ as degenerates and deviants - yet it is exactly what has been happening lately in Poland.

2019 projects we are working on:

Llama's Pyjamas Charity Shop and their network.

We have donated a few hundreds of baseball caps from our previous collections, socks and other items to Llama's Pyjamas, who later distributed them around England in their network of friendly charity shops.

Bitchy Bingo Fundraiser Event by @thetipsyqueens for Southampton Pride

Yet again we helped them by offering a few vouchers for the winners.

LGBT+ Charity Fashion Show at Durham University

We are renting out and donating multiple pieces of clothing for a student fashion show in the aid of the Albert Kennedy Trust, which supports homeless LGBT+ youth.

Unfortunately, we are not able to commit to donate percentage of our profits to charities on a regular basis. This is because we are too young, too small and have to be very careful with our cash flow. We are still investing our own savings into the brand and it would be a huge risk to sign up for something that we know we would not be able to deliver at the moment. 

We are currently looking for responsible individuals in the following countries:

Germany, France, Sweden, Denmark, Republic of Ireland, the Netherlands and Australia.

We are looking for partners who will eventually grow into our distribution managers, managing all operations in those countries. However, the road starts with helping us out in fulfilment and shipping of all orders within these countries.

This is a paid opportunity, and the remuneration will be growing simultaneously with our store, therefore requires a lot of commitment and patience. We want to take on-board someone who'd really enjoy going on this journey with us. Preferably, a student or a part-time employed person, as this job requires a few hours of your time a day!

Please only contact us if you are genuinely interested in helping our brand grow. All applications should be sent to:

hello@bunny.style

Please send as much information about yourself as possible, what you do, what you would like to achieve etc. We would like to see some meaningful applications that show that you care:) x